Return Policy
RETURN POLICY
Please make your purchase carefully.
Due to the nature of our international shipping service, we are unable to accept or process returns or refunds for international orders.
Before placing your order, please carefully review all product information provided on the product page, including size, color, dimensions, materials, and other product specifications.
If you have any questions or concerns about a product, please contact us at josephandstacey@marchi.kr before placing your order.
Thank you for your understanding and cooperation.
ISSUES WITH YOUR ORDER
We only accept inquiries regarding product defects or shipping-related issues, including:
- Defective products
- Products damaged during delivery
- Items lost during delivery
- Incorrect items received due to an error on our part
If you experience a product defect or shipping-related issue, please contact us at josephandstacey@marchi.kr with your order number and details of the issue.
Please include photos or other relevant information when applicable so that we can review the issue.
Each case will be reviewed individually. If the issue is confirmed to be related to a product defect or shipping-related problem, we will provide appropriate assistance.
IMPORTANT
- Exchanges are currently not supported.
- We do not ship to or accept returns from P.O. Boxes or APO/FPO addresses.
- Please carefully check all product information, including size, color, dimensions, materials, and specifications, before completing your purchase.
- If you are unsure about any product information, please contact us before placing your order.
- As we provide international shipping, please carefully review the product details before placing your order.
- We do not accept or process returns or refunds for reasons other than confirmed product defects or shipping-related issues.